Account Manager

In our understanding, the Customer Relationship Manager is a Super Person with human and alien skills.

Warning immediately – a lot of work, think twice.

Thought? Then ok.

Duties:

  • Maintain contact with current customers;
  • Meetings with customers;
  • Work with Worksection;
  • Uploading materials on clients to Google Docs in the clients folder;
  • Preparation, approval and download of agreed media plans for the next period in the Worksection;
  • Request for preparation and approval of media plans for the next period;
  • Sending documents, reports for the previous period, interim reports for 15 days;
  • RK control according to the prepared check list;
  • Mystery shopper;
  • Work with prepayments, postpayments for the previous period and accounts receivable;
  • Work with Google Analytics, Yandex.Metrica.

Competences:

  • Orientation to the result;
  • Focuses on achieving results by 100% or more;
  • To a large extent focused on the final result;
  • Constantly striving to achieve results both independently and by pushing others into it;
  • Effective communication (personal);
  • Easy to contact and chat;
  • It interacts well with various types of people inside and outside the organization, including those in higher and lower positions and equal in position;
  • Builds constructive and effective relationships;
  • Carefully and patiently treats conflicts between other employees;
  • Easy installs rapport;
  • Able to listen.

Negotiation skills

  • It tries to meet the expectations and requirements of internal and external customers;
  • Receives information about consumers at first hand and uses it to improve the quality of products and services;
  • The ability to clearly and concisely express their thoughts, feelings and ideas in both individual and group situations;
  • The ability to use language tools and attract the attention of the audience;
  • The ability to convey to others the essence of the strategy; Formation of a clear vision of the future of the company and the ability to help other people understand and feel how the current situation will change for the better if you realize this vision.

Task setting (time management)

  • Able to give clear directives;
  • Sets challenging tasks;
  • Correctly distributes the amount of work;
  • Represents a task in a well-planned and organized way;
  • Discusses with employees both the work itself and its results;
  • Promotes better employee abilities;
  • Clearly identifies those responsible for the tasks and decisions;
  • Clearly defines the purpose and means of achieving it;
  • Tracks the process of completing the task until the results;
  • Includes feedback (reporting elements) in the process.

Planning

  • Devotes his time and the time of others to top priorities;
  • Quickly concentrates on the fundamentals and sets aside all secondary;
  • Quickly feels that contributes and that hinders the achievement of the goal;
  • Removes obstacles;
  • Outlines goals (priorities) tries to meet the expectations and requirements of internal and external customers;

Customer orientation

  • Receives information about consumers at first hand and uses it to improve the quality of products and services;
  • Makes decisions taking into account the interests of consumers;
  • Establishes and maintains successful relationships with consumers and gains their trust and respect.

Learning and self-development

  • Quickly learns when new problems arise;
  • Indefatigably assimilates a variety of knowledge using different ways (exhibitions, trainings);
  • Open to change;
  • Analyzes both successes and failures for the purpose of self-improvement;
  • He actively experiments and tries everything to find a solution;
  • He likes to solve difficult and new tasks for him;
  • Quickly captures the essence and structure of any problem.

Work with routine tasks

  • Daily tasks are structured;
  • Repetition of similar tasks does not cause irritation, rejection.

Knowledge and skills:

  • competent Russian and Ukrainian speech;
  • erudition;
  • presentable, well-groomed appearance;
  • analytical thinking;
  • logical thinking;
  • emotional and volitional stability;
  • sociability;
  • ability to analyze, synthesize, summarize the information obtained;
  • equilibrium;
  • composure;
  • developed organizational skills (including such qualities as dedication, determination, creativity);
  • flexibility (ability to respond flexibly to different changes in situations);
  • capacity for organizational planning;
  • purposefulness, effectiveness;
  • ability to influence others;
  • readiness for reasonable risk;
  • the ability to convince;
  • perseverance;
  • the desire to overcome failure;
  • creativity (the ability to be creative in solving managerial problems, a tendency to improvisation);
  • high degree of personal responsibility;
  • principles of SEO, SMM, contextual advertising in Google Ads, Yandex.Direct, Microsoft Office programs (Word, Excel, PowerPoint), Google Analytics, Yandex.Metrica;
  • time management skills;
  • call tracking skills;
  • higher – marketing, economics;
  • experience of similar work for 1 year.

Working conditions:

Monday – Friday, 9.30 – 18.00, lunch – 40 minutes (floating) Rate, paid once a month

Cases